Privacy Policy

We take your privacy seriously. This Privacy Policy explains who we are, how and why we collect, use, store and share your personal information, and your rights in relation to that information. It also explains how to contact us or a supervisory authority if you have a complaint.

We collect, use and are responsible for certain personal information about you. When doing so, we comply with the UK GDPR and related data protection laws as the data controller.

We may collect: your name and contact details; identity verification documents (photo ID and proof of address); gender (optional); billing/transaction/payment details; professional or personal online presence; contact and transaction history; nationality/immigration status (where relevant); AML/CTF information; website/IT usage data; survey and promotion responses; property requirements; and whether you have relatives/close connections working at Banke.

This information is required to provide our services. If you do not provide requested information, we may be unable to deliver services.

We collect information directly from you in person, by phone, email, text, and through our website.

We may also collect from public sources (Companies House, HM Land Registry, search engines) and third parties (sanctions screening providers, credit reference agencies, customer due diligence providers, cookies and similar technologies).

We use your data under lawful bases: legal/regulatory obligations, contract performance (or pre-contract steps), legitimate interests, or consent.

Uses include providing services; verifying identity and conducting AML/sanctions checks; preventing/detecting fraud; complying with obligations and audits; maintaining policies and security; improving efficiency and training; protecting confidential information; managing records; analysis and statistics; ensuring system security; credit checks; and marketing our services.

We do not collect or process special category data (e.g., race, religion, health, biometrics, sexual orientation, political opinions).

We may send marketing about our services by email, phone, SMS or post (e.g., property appraisals, market updates, matching properties). We usually rely on legitimate interests; where consent is required we will request it.

We never sell your data or share it with third parties for their own marketing. Opt out anytime by contacting us (3rd Floor, 17 Albemarle Street, London, W1S 4HP, Tel: 020 3093 3451). Service communications may still be sent.

We may share data with: service providers (payment, tenant vetting, ID verification, maintenance), approved third parties (solicitors, conveyancers, brokers, surveyors, removal companies), business service providers (IT, case management, website/email), credit agencies and banks, law enforcement/regulators where required, and potential buyers or during reorganisation under confidentiality.

All providers must protect your data and use it only for authorised purposes.

Your information may be stored at our offices and at trusted third-party service provider premises.

We retain data while providing services and afterwards to answer questions, demonstrate fair treatment, and meet legal/regulatory record-keeping. Marketing information is generally kept up to 6 years from your last interaction. We do not keep data longer than necessary.

You have rights to access, rectification, erasure, restriction, data portability, objection (including marketing), and to not be subject to automated decision-making.

To exercise rights, contact us with sufficient information to identify you, including proof of identity and address.

We use appropriate technical and organisational measures to protect your data from loss, misuse or unauthorised access. Access is limited to those with a genuine business need. We have breach procedures and will notify you and regulators where legally required.

For concerns, contact our Data Compliance Team. You also have the right to complain to the UK Information Commissioner’s Office (ICO): 0303 123 1113, ico.org.uk.